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Azonation Terms of Service

Please read these Terms carefully. By using Azonation, you agree to them.

Last updated: 15 September 2026

1. Agreement

These Terms of Service (“Terms”) form a legally binding agreement between you and Azonation (“we”, “us”, “our”) governing access to and use of our software‑as‑a‑service platform, websites, mobile/desktop apps, APIs, documentation, and related services (collectively, the “Service”). If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. Our Privacy Policy and, where applicable, our Data Processing Addendum (DPA) are incorporated by reference.

2. Definitions

  • Customer means the organisation or individual who subscribes to the Service.
  • Authorised Users are individuals the Customer permits to use the Service.
  • Customer Data means data submitted to the Service by or for the Customer, including personal data.
  • Personal Data has the meaning given in applicable data protection laws (e.g. GDPR, UK GDPR, CCPA).
  • Order means an online sign‑up, plan selection, or written order referencing these Terms.

3. Eligibility & Accounts

You must be at least the age of majority in your jurisdiction to create an account. You are responsible for the accuracy of registration information, for maintaining account security, and for all activities under your account. We may require identity or organisational verification to activate or continue access.

4. Subscriptions, Pricing & Billing

The Service is offered on a subscription basis with regional, flexible billing (e.g., monthly, quarterly, half‑yearly, yearly) and multi‑currency pricing (e.g., USD, EUR, GBP, BDT, CNY, INR) as presented at checkout or in your admin console. Fees are based on plan features, active member counts, and other usage metrics set out in the Order. Unless otherwise stated, fees exclude taxes; you are responsible for all applicable taxes, duties, and withholdings. Invoices are typically generated on the first day of each month for the previous period, with payment due on the date stated on the invoice.

By providing a payment method, you authorise us (and our payment processors) to charge all fees and applicable taxes. We may update prices or introduce new charges with prior notice in your admin console and/or by email. Price changes take effect in the next billing cycle unless you cancel before renewal.

Trials & Refunds. If you begin a trial, it will convert to a paid subscription unless cancelled before the trial ends. Except where required by law or expressly stated, fees are non‑refundable.

Late Payments. We may apply reasonable late fees, suspend access, and/or reduce limits for non‑payment. You remain responsible for all accrued fees.

5. Acceptable Use

You will not: (a) breach any law or the rights of others; (b) upload unlawful, harmful, infringing, or personal data you lack lawful basis to process; (c) interfere with or disrupt the Service; (d) reverse engineer, decompile, or attempt to bypass technical or usage limits; (e) use the Service to build a competing product; (f) resell, sublicense, or share non‑public features except as allowed in your plan; or (g) engage in high‑risk activities where Service failure could cause harm (e.g., medical diagnosis, life support, critical infrastructure), unless we expressly agree in writing.

6. Customer Data, Ownership & IP

As between the parties, Customer retains all rights to Customer Data. You grant us a worldwide, non‑exclusive, limited licence to host, copy, process, transmit, display, and back up Customer Data solely to provide, maintain, secure, and improve the Service, to comply with law, and to prevent fraud or abuse.

We retain all rights in the Service, including software, interfaces, designs, and documentation. Feedback you provide may be used by us without restriction or obligation.

7. Data Protection & Privacy (Global, EU, UK, USA)

We implement privacy and data protection controls designed for global use, including the EU/EEA General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, and major US state privacy laws such as the CCPA/CPRA (California), VCDPA (Virginia), CPA (Colorado), CTDPA (Connecticut), and UCPA (Utah), to the extent they apply to our role.

  • Roles. For Customer Data, Customer acts as “controller”/“business” and Azonation acts as “processor”/“service provider”. Our DPA (incorporated by reference) governs our processing of Personal Data on your behalf.
  • Lawful Basis & Instructions. Customer is responsible for establishing lawful basis, providing required notices, and issuing documented instructions. We will process Personal Data only on your instructions, as set out in the DPA and your admin settings, except where required by law.
  • Data Subject Requests. We provide tools and assistance to help you respond to requests (access, deletion, correction, objection, portability) as required by applicable law.
  • International Transfers. Where Personal Data is transferred internationally, we rely on appropriate safeguards such as the EU Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum, as set out in the DPA. Where applicable, we support participation in recognised transfer frameworks or apply alternative lawful mechanisms.
  • Sub‑processors. We use carefully vetted sub‑processors for infrastructure, payments, support, and analytics. A current list is available in your admin area or on request. We enter into written agreements with sub‑processors imposing equivalent protections.
  • Government & Law Enforcement Requests. We scrutinise requests, limit disclosure to what is legally required, and, where permitted, notify Customer before disclosure.

8. Security, Data Residency, Retention & Deletion

  • Security. We use industry‑standard measures including encryption in transit (TLS) and at rest, logical isolation, access controls, logging, and regular backups. You are responsible for securing your endpoints, credentials, and user access policies.
  • Data Residency. We may offer regional hosting options (e.g., EU/UK/US) where available. Where not available, data may be stored or processed in multiple locations to operate the Service. Residency choices and details are shown in your admin console if your plan includes them.
  • Incident Response. We maintain processes to detect, investigate, and remediate security incidents. If a personal data breach affects Customer Data, we will notify you without undue delay and provide relevant information consistent with applicable law and our DPA.
  • Retention & Deletion. We retain Customer Data for the subscription term and for a limited period thereafter for backups, audit, and legal compliance. Upon termination or request (subject to legal holds), we will delete or return Customer Data as described in our DPA and admin tools.
  • Portability & Export. You can export your data via built‑in tools or by contacting support.

9. Third‑Party Services

The Service may interoperate with third‑party products (e.g., payment gateways such as Stripe, PayPal, SSLCommerz, Razorpay, Paytm, Alipay, WeChat Pay; communications; analytics). Third‑party terms apply to those products. We are not responsible for third‑party products and may enable/disable integrations at our discretion for security or compliance reasons.

10. Our Service Management Rights (More Control from Azonation)

  • Fair Use & Limits. We may set or adjust reasonable technical and usage limits (e.g., API rate limits, storage, compute, emails, file sizes) to ensure Service stability and fair access.
  • Monitoring for Abuse. We may monitor Service performance and metadata to detect and prevent security threats, fraud, spam, or policy violations. We do not access Customer content except as permitted by the DPA, at your request, or as required by law.
  • Enforcement. We may remove content, throttle, disable features, or suspend accounts that violate these Terms or applicable law, or that pose risk to the Service or others. We will notify you when practicable.
  • Changes to the Service. We may improve, modify, or discontinue features (including beta features) and will provide notice of material changes that negatively impact core functionality of your plan.
  • Compliance Verification. We may request reasonable information to verify compliance with these Terms and applicable laws. Failure to cooperate may result in suspension.

11. Availability, Maintenance & Support

We aim for high availability and will schedule maintenance to minimise disruption. Support channels and response times depend on your plan. Beta or experimental features are provided “as is” and may be changed or removed.

12. Suspension & Termination

You may terminate at any time via the admin console, effective at the end of your current term unless otherwise stated. We may suspend or terminate for breach (including non‑payment), security risk, or legal compliance. Upon termination, your right to access the Service ends, but certain provisions survive (including ownership, privacy, confidentiality, disclaimers, liability limits, and governing law).

13. Disclaimers

Except as expressly stated, the Service is provided “as is” and “as available”. We disclaim all implied warranties (merchantability, fitness for a particular purpose, non‑infringement, and non‑interference). We do not warrant that the Service will be uninterrupted, error‑free, or that it will meet your requirements.

14. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, cover, or punitive damages, or loss of profits, revenues, data, or goodwill, even if advised of the possibility. Except for your payment obligations, breaches of confidentiality or IP rights, or amounts payable under indemnities, each party’s total aggregate liability arising out of or related to the Service is limited to the fees paid or payable by Customer to Azonation for the Service giving rise to the claim in the 12 months preceding the event giving rise to liability.

15. Indemnity

You will defend and indemnify Azonation against third‑party claims arising from (a) your unlawful use of the Service or breach of these Terms; (b) Customer Data or your content; or (c) use with third‑party products in breach of their terms. We will defend and indemnify you against claims that the Service, as provided by us and used per these Terms, infringes third‑party IP rights; we may, at our option, modify the Service, procure rights, or terminate access with a pro‑rata refund for unused prepaid fees.

16. Regional Terms

EU/EEA & UK

  • GDPR & UK GDPR. Our DPA includes SCCs and the UK IDTA (as applicable). We will assist with DPIAs and consultations as reasonably required. For UK users, these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections.
  • Consumer Rights. If you are a consumer, statutory rights are not affected. Some provisions may not apply to consumers under local law.

USA

  • State Privacy Laws. For CCPA/CPRA and similar laws, we act as a “service provider”/“processor” for Customer Data, and we will not sell or share personal information except as permitted by law and the DPA.
  • Governing Law (Business Customers). For US business Customers, unless otherwise agreed in writing, these Terms are governed by the laws of the State of Delaware, USA, without regard to conflicts of law. Venue lies in state or federal courts located in Delaware.
  • Sectoral Laws. The Service is not intended for HIPAA‑regulated data unless we have executed a BAA with you. You are responsible for determining whether your use requires sector‑specific compliance.

Global

  • Export Controls. You represent that you are not subject to embargoes, sanctions, or other trade restrictions and will not use the Service in violation of export control laws.
  • Local Law Conflicts. If any provision conflicts with mandatory local law, the mandatory law prevails to the minimum extent required; the remainder of the Terms stay in effect.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email and/or in‑product notice. Changes take effect on the stated date. If you continue using the Service after the effective date, you accept the updated Terms. If you do not agree, you must stop using the Service and cancel before the change takes effect.

18. Contact

Questions about these Terms or data protection? Contact our team at legal@azonation.com. You may also write to us at: Azonation, London, United Kingdom (or your local Azonation entity, where applicable).

For processing of personal data on your behalf, our Data Processing Addendum applies. By using the Service, you also agree to our Privacy Policy.

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